FAQ

Frequently Asked Questions

QUESTIONS? We are happy to help.

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SHIPPING DELAY UPDATE

Please note that due to the holiday season and COVID-19, some carriers are experiencing delays in delivery. Thank you for your understanding and patience during this time!

CBD Product Information

CBD is a cannabinoid (organic substance) found in the hemp plant. It is non-psychoactive and can be extracted from the plant in the form of full-spectrum hemp extract or CBD isolate. 

Full-spectrum hemp extract is oil extracted from hemp that contains all of the cannabinoids in the plant, like CBC and CBG. CBD is just one cannabinoid in the compound. It also called full-spectrum CBD.

CBD isolate isolates the cannabinoid, resulting in pure CBD. 

Research suggests the overall benefit from full-spectrum hemp extract outweighs that of CBD isolate. Our products are crafted with full-spectrum hemp extract.

No, marijuana is a strain of the plant Cannabis Sativa containing high levels of the psychoactive cannabinoid THC. 

Hemp is a strain of the plant Cannabis Sativa containing high levels of the non-psychoactive cannabinoid CBD. 

Full-spectrum hemp extract is rich in nourishing omegas, antioxidants, vitamins and fatty acids. When applied topically, it deeply moisturizes, nourishes and soothes the skin. 

CBD’s therapeutic properties also help to restore overall mind & body wellness.

No, CBD is a non-psychoactive cannabinoid found in hemp. It will not result in a high.

Due to our payment processor’s current regulations, we cannot process payments for CBD products at www.pachasoap.com. Our CBD site uses a different, secure payment processor that allows CBD transactions. 

If you’d like to purchase regular Pacha products, they must be purchased on www.pachasoap.com.

The payment processor we use for CBD transactions does not accept PayPal at the moment. 

When you spend $50+ at cbd.pachasoap.com or $50+ on pachasoap.com. The cart totals cannot be combined. 

As soon as our original payment processor’s regulations allow CBD transactions.

Yes, we use a secure payment processor on cbd.pachasoap.com, so your information is safe.

No, orders placed on cbd.pachasoap.com will be packaged and shipped separately from orders on our main website.

PRODUCT

Visit our online shop here  or check out our handy dandy store locator and find the nearest Pacha Soap retailer near you!

At Pacha, we choose to adhere to strict and very high standards in the body care realm. We do this because our mission is to create the finest, environmentally sustainable products while providing maximum benefits to all stakeholders. That means we think of you, your family, our employees, the earth and cute fuzzy animals when we create our products.

We are passionate about responsible ingredient sourcing, environmental impact, safety and results. We are Leaping Bunny certified; we use essential oils and all-natural colorants; our palm oil is Rainforest Alliance Certified, RSPO certified, member of the POIG group, organic certified; and most of our blends are gluten free!*. Along with the good ingredients we do use, there are also ingredients we don’t use, including harsh surfactants, parabens, phthalates and silicones.

If you have further questions, please email us at contact@pachasoap.com and we’d be happy to answer them for you.

*Gluten free does not include blends with oats and farm-fresh goat’s milk

Each bar of Pacha Soap you purchase is carefully crafted by our soap makers, in-house in historic downtown Hastings, Nebraska!

Because we give a bar of soap for every bar you purchase, there are actually two bars that need to be made. Instead of shipping soap to those in need, we help train and provide careers for the local people to make and distribute the give-away bars to children in their surrounding communities!

When you purchase a bar of Pacha Soap, you know you are getting a premium product. Not only do we use premium plant oils and essential oils, but our soap makers handcraft every batch of bar soap by hand, in-house in Hastings, Nebraska! We pour, mix, cut, stack and ship all our bars by hand. We even make our soap molds and soap cutters! We’re about as handcrafted as it gets. The reason we are so insistent about the handmade quality of our soap is two-fold:

1. It is part of Pacha Soap’s mission to create the finest, environmentally sustainable products… the best way to monitor that is to get our hands in there and make the bars ourselves!

2. We want to be able to intimately know the soap-making process, so when we set up small scale soap making shops in developing nations, we have the knowledge and tools to help them be as successful as possible.

Contact us and we would be happy to provide wholesale information.

Our soap dries very hard, which means a longer life for the bar. However, a bar of soap in the shower will get used up more quickly than a bar used strictly for hand washing. For hand washing, a bar can last up to two months. In the shower, the bar will last about 2-3 weeks. To extend the life of your bar of Pacha Soap, keep it out of direct contact with water and let the bar dry between uses.

We handcraft our blends with essential oils and all natural scents. Essential oils can be very powerful and are known to have a multitude of physical, mental, and emotional benefits. It is also good to know that some essential oils, such as cassia, cinnamon, and peppermint, can be irritating to young and sensitive skin. We highly recommend using our simplest, unscented blend, Pacha Nada, for babies and young children. It contains no herbs, spices, or essential oils, and is great for those with more sensitive skin. If you do encounter a reaction to the essential oils, simply rinse with water and discontinue use of that blend. You can also request a sample of our Pacha Nada blend with any pachasoap.com order!

Mission

We are a bunch of Dirty Hippies with a Clean Purpose. Headquartered in Hastings, Nebraska, Pacha Soap is on a mission to implement sustainable solutions to the poverty cycle, to promote health and well-being around the world, and to provide quality products for our customers… all with veracity and love.

If you’d like to help provide clean water for a community, soap for school children and provide jobs for men and women around the world, you can do so through the purchase of our products! Shop online or find a Pacha retailer near you. Learn more about our purpose here.

When you purchase Pacha Soap, you can know you are getting a premium product. But your purchases also have a global impact!

When you purchase Pacha Soap products, you are supporting small-scale soap shops and clean water initiatives around the world! You are helping provide opportunities for others to free their entrepreneurial spirits and lift themselves from poverty. Learn more about it on our Our Mission page!

You can support our initiatives by purchasing Pacha Soap online or at any of our retail locations (find a store near you). You can follow our story and giving efforts on our blogFacebook page, Instagram and Twitter feed.

Pacha Soap is a for-profit company. We believe the free enterprise system is the most efficient way of building infrastructure and providing sustainability in developing nations. Not having to depend upon donations means we can give help when and where it is needed.

“Pacha” (pronounced PAH-chuh) means “earth” in Quechua: the native language of the people from the Central Andes of South America. We strive to create our products using the goodness from the earth, and it is our mission to love the people who live on it!

RETURNS

This holiday season, we are happy to provide extended returns!

We have a 100% satisfaction guaranteed policy and we stand behind every product we sell. This holiday season, we are happy to provide extended returns! If you are not completely satisfied with your Pacha purchase, you can return it for a replacement or refund. Our extended Holiday Return Policy allows orders placed November 18 through December 15 to be eligible for return until January 8, 2021.

Please email help@pachasoap.com to initiate a return or exchange. All returns will be credited back to the original form of payment minus shipping costs. Return shipping costs are the responsibility of the customer.

Please ship any items you wish to return to:

Pacha Soap Co.
Attn: E-Commerce Returns
317 S. Elm Ave.
Hastings, NE 68901

Be sure to reference your order number or include your original invoice.

Returns are usually processed within 1-2 business days after the product is received at our facility.

ORDERS

Please contact help@pachasoap.com for assistance, we'll be happy to help!

Most orders arrive within 5-7 business days. For delivery by December 24, 2020, please place your order by noon CST on December 15.

SHIPPINGS

Orders of $40 or more qualify for free shipping. The product total must be $40 or more after any discount is applied to earn free shipping.

Please email help@pachasoap.com for assistance. For delivery by December 24, 2020, please place your order by noon CST on December 15.

If you entered an email at checkout, you should receive a shipping confirmation email with tracking information.